Privacy Policy

Solution Debt Collection Company is a specialized company in debt collection and financial portfolio management for banks, insurance companies, financing companies, and commercial debts. Our headquarters is on Southern Ring Road, Riyadh, Kingdom of Saudi Arabia.

This policy applies to:

• Indebted individuals: Those who have outstanding debts being collected through our company
• Website visitors: Anyone who visits our website solution.com.sa
• People who contact us: Via WhatsApp, email, phone, or any other communication channel

We process your data according to the following legal bases under the PDPL:

• Contract performance: For collection file data and related communications
• Legal obligation: For data required by official regulations and instructions
• Legitimate interest: For improving services and developing systems
• Explicit consent: In any other case requiring your consent

We never sell or commercially share your data. We share your data only in the following cases:

• Creditor entities: We share with the mandating party only the data necessary for the collection process
• Government and judicial authorities: When a court order or official request is issued by a competent authority
• Technology providers: Trusted partners who help us operate technical systems and are bound by strict confidentiality
• With your explicit consent: In any other case requiring data sharing

Our company uses some cloud technology services that may process data outside the Kingdom of Saudi Arabia, such as AI services and application servers. We ensure all these parties comply with internationally recognized data protection standards and always seek to minimize transferred data to only what is necessary.

We retain your data for the following periods:

• Collection file data: 7 years from file closure date
• Communication records: 2 years from last contact date
• Website visitor data: 12 months
• Voluntarily submitted data: 1 year from submission date

We apply strict technical and organizational measures including:

• Encrypting data during transfer and storage
• Restricting data access to authorized personnel only
• Confidentiality agreements with all employees and partners
• Regular reviews of information security systems
• Regular backups in secure encrypted environments

You have the right at any time to:

• Access: Know what data we hold about you
• Correction: Correct any inaccurate or incomplete data
• Deletion: Request deletion of your data within legal requirements
• Objection: Object to processing your data in certain cases
• Portability: Obtain a copy of your data in a machine-readable electronic format
• Withdraw consent: Withdraw your consent at any time without retroactive effect

Our website uses cookies to improve browsing experience and analyze visits to develop the site. You can control or disable them from your browser settings at any time. We do not use cookies for advertising or marketing purposes.

When you contact us via WhatsApp:

• Your conversations are also subject to Meta's privacy policy
• We retain conversation records for quality and follow-up purposes only
• We do not send unsolicited marketing or advertising messages
• Our bot uses artificial intelligence technology to respond to your inquiries

We do not intentionally collect data from persons under 18 years of age. If we discover this, we immediately delete the data and stop the dealings. If you are a guardian of a minor and believe their data is with us, please contact us immediately.

We may update this policy from time to time to keep up with legal or technical changes. Your continued use of our services after the update means your acceptance of the updated policy.